Complaints

If you find yourself on this page, we would like to start by offering our sincere apologies!
Please know that we make every effort to provide the most perfect service possible, but of course we are only human too.
If you have a complaint, please contact gerbrand@colombierprojects.be or call +32 473/27.03.75
We make every effort to address your complaint within 7 days.

Good to know

• • • All agreements we enter into with our customers, regardless of their place of residence, are governed exclusively by Belgian law and, in the event of disputes, only the competent Belgian courts have jurisdiction. If for reasons of international law, another law does apply, the interpretation of the present general terms and conditions will primarily refer to Book VI of the Belgian Economic Law Code
    • In case of out-of-court settlement of the dispute, the Consumer Ombudsman Service of the Federal Government is authorized to receive any request for out-of-court settlement of consumer disputes. The latter, in turn, will either process the application itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service at this link: http://www.consumentenombudsdienst.be/nl
    • In addition, for disputes of a cross-border nature, you can use the European Union’s Online Dispute Resolution platform at this link: http://ec.europa.eu/odr