• Article 1 – Sales identity
  • Article 2 – General conditions
  • Article 3 – Our offers and your order
  • Article 4 – Refunds and returns
  • Article 5 – Prices
  • Article 6 – Payments
  • Article 7 – Warranty
  • Article 8 – Deliveries
  • Article 9 – In the event of force majeure
  • Article 10 – Intellectual property
  • Article 11 – Complaints

Article 1 – Sales identity

Colombier Projects (Gerbs Board Games)
Heidestraat 98
1742 Ternat
VAT: BE0749.73.79.42

Article 2 – General conditions

  1. Our terms and conditions apply to any offer by us as
    Web merchant for you as a consumer (any natural person who, exclusively for non-professional purposes, acquires or acquires used products or services).
  2. We deliver our products all over Europe. If you have specific questions about delivery in your country, please contact us.
  3. You must be at least 18 years old to place an order. If you are not 18, we ask that you have your parents or legal guardian place the order. If we find that an order has been placed by a minor, we may cancel it and refuse orders.
  4. Placing an order on the website constitutes express acceptance of our terms and conditions of sale, which are always available through the website.
  5. If you order online, we will also provide you with a copy of these terms and conditions in a format that you can save or print along with the order confirmation or no later than upon delivery. We recommend that you always do this.
  6. If additional special conditions apply in addition to these general conditions, the above also applies to those special conditions. As the our general conditions would conflict with those special conditions, you as the consumer can always invoke the most advantageous text in your favor.

Article 3 – Our offers and your order

  1. If an offer has a limited period of validity or is made subject to conditions, we expressly state this in our offer.
  2. We always describe as completely and accurately as possible what we are selling you and how the ordering process works. In any case, the description is detailed enough for you to make a good assessment. If we use images, they are a true representation of the goods and/or services offered. However, to err is human, and if we are blatantly mistaken, we are under no obligation to deliver to you.
  3. Your order is complete and the agreement between us is final once we have received your confirmed order by email and once we have had your credit or debit card payment transaction approved by the card issuer. We accept Visa, MasterCard, Maestro, Bancontact, bank transfer, Paypal, iDEAL.
    If your card issuer refuses to agree to your payment to us, we cannot be responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.
  4. To purchase a product, add the product to your shopping cart. Then enter your contact information and billing information. Then choose your delivery method: ship to a specific address. In the next step, you will see a summary page, accept our terms and conditions and confirm your payment by pressing the order button. Once you have completed these steps, your purchase is final

Article 4 – Refunds and returns

  1. If you purchase goods or services from us, you have 14 days after delivery
    or entering into the contract the right to decide that you do not want the goods to be held. You can then place your order without paying a penalty and without giving a reason (you will pay for this yourself). You have 14 days to do this after you notify the return. Within 14 days after we receive your order back or you have indicated that you wish to cancel the agreement, we will refund you the full purchase price by bank transfer.
  2. Therefore, the direct cost of returning the goods is at your expense.
    We will indicate the cost of this or provide an estimate, if not
    reasonably calculable in advance. If required, we can provide you with a shipping label. The cost for this will be clearly communicated in advance and will be deducted from the refundable amount.
  3. We may wait to refund until we have recovered the goods or until you have proven that you have returned the goods, whichever comes first.
  4. During the first 14 days after delivery, we expect you to treat the order and packaging with care. If you still wish to be able to return the goods as described above, they must be undamaged and in their original packaging (e.g. the foil around the games must not be removed) including all included accessories.
  5. You can return your return package by mail or courier.
  6. For your right of withdrawal, both in the case of the provision of services and the prompt and proper delivery of goods, you can submit your request at

Article 5 – Prices

  1. During the period stated in our offer, our prices do not change, except for price changes due to changes in VAT rates.
  2. Our prices include all taxes, VAT, import duties and services. That way you’ll never have any surprises. We can decide in addition to the purchase price, but also charge shipping costs. In that case, we will always notify you before you finally make your purchase.

Article 6 – Payments

  1. We can only accept payments through the payment modules on our website. We accept Visa, MasterCard, Maestro, Bancontact, bank transfer, Paypal, iDEAL or payment at pickup.
  2. To ensure secure online payment and the safety of your personal information, transaction data is encrypted with SSL technology over the Internet. You do not need any special software to pay with SSL. You will recognize a secure SSL connection by the “lock” in the lower status bar of your browser.

Article 7 – Warranty

  1. We guarantee that our goods comply with your order and meet your normal expectations, taking into account the specifications of the product. Of course, we also guarantee that our goods comply with all existing laws at the time of your order.
  2. In addition, we apply the legal provisions regarding the delivery of goods with a minimum warranty period of two years if the good does not conform to the order placed. This means that if the item is defective or faulty, it will be repaired or replaced free of charge up to 2 years after delivery.
  3. To the extent possible and reasonable, you will have the choice between repair or replacement. Only if the repair or replacement is excessive, impossible or not within a reasonable time, you have the right to ask for a price reduction or to claim rescission of the purchase contract.
  4. If the defect or deficiency manifests itself within 6 months of delivery, it shall be deemed to have existed prior to delivery unless we can prove otherwise. After 6 months, you must prove that the defect was already present at the time of delivery.

Article 8 – Deliveries

  1. All goods and services will be delivered to the basis specified by you in your ordering address.
  2. If all items in your order are in stock, your order will be delivered to your delivery address within 1 to 2 business days. When an item is out of stock in the webshop (including pre-orders), it will be offered 1 to 2 business days after the item arrives with us, usually this is on the release date. We will inform you of the delivery date in your order confirmation and on the product page.
  3. Deliveries take place on Monday, Tuesday, Wednesday, Thursday and Friday. Saturday delivery is available for an additional charge.
  4. For our deliveries, we work with Bpost. Shipping rates can be accessed here.
  5. If we cannot deliver on time, we will always inform you before the expiration of the expected delivery time. If we don’t, you can opt out of your free order. In that case, we will refund you within 30 days of cancellation.
  6. Our shipments are always a risk to us. So you don’t have to worry about lost goods in the mail. However, if you return goods within 14 days of purchase because you prefer not to keep them, you are responsible for transportation.
  7. If the goods delivered by us have been damaged in transit, do not match the items on the delivery note or do not match the items you ordered, you must report this as soon as possible and certainly within 3 days and return them to us within 14 calendar days of receipt.
  8. We cannot be held responsible for any consequential damages, late delivery or non-delivery by the carrier owned by the appointed company. Our liability in such cases is limited to the value of the items shown not to have been received by the customer.

Article 9 – In the event of force majeure

  1. In the event of a force of the majority, we are not obliged to fulfill our obligations. In that case, we may either suspend our obligations for the duration of the strength of the majority or terminate the agreement permanently.
  2. Majority strength is any circumstance beyond our control and influence that affects our performance, preventing obligations in whole or in part. These include strikes, fires, business interruptions, power failures, failures in one (telecommunications) network or connection or communication systems used and / or unavailability at any time from our website, non or untimely delivery from suppliers or other third parties engaged,…

Article 10 – Intellectual property

  1. Our website, logos, texts, photos, names and in general all our communications are protected by intellectual property rights belonging to us or our suppliers or other right holders.
  2. It is prohibited to use and/or modify the intellectual property rights described in this article. For example, you may not copy or reproduce drawings, photographs, names, text, logos, color combinations, etc without our prior and express written permission.

Article 11 – Complaints

  1. We always hope that all our customers are 100% satisfied. If you do have complaints about our service, please contact us at We make every effort to resolve your complaint within 7 days.
  2. If we cannot solve it together, you, the consumer, can contact mediates between the consumer and the seller if the complaint is prima facie justified. You can reach them via the complaint form at or in writing: Kapelsesteenweg 195/1, 2180 Ekeren.
  3. Only Belgian law applies to all agreements we enter into with our customers, regardless of their place of residence, and in case of disputes, only the courts of Brussels have jurisdiction. If for reasons of international law another law applies, we will take the interpretation of the current terms and conditions and refer to the Belgian Market Practices Law and Consumer Protection.
  4. In the case of an out-of-court settlement of the dispute, the Consumer Ombudsman of the Federal Government is authorized to request any application for the out-of-court settlement of consumer disputes. This, in turn, will either process the application itself or forward it to a qualified entity. You can use the Reach the Consumer Ombudsman at this link:
  5. In case of disputes of a cross-border nature, you can also use the European Union’s Online Dispute Resolution Platform at this link: