Return Policy

1. Return Period

As a consumer, you have the right to return your order within 14 calendar days of receipt without giving a reason.

To request a return, please send an email to gerbrand@colombierprojects.be within this time frame, including the following information:

• • name
  • order number
  • product(s) you wish to return

2. Return Policy

Products can only be returned if:

• • they are unused;
  • they are complete;
  • they are in their original packaging;
  • All accessories, manuals, and any promotional items are included;
  • the product is in saleable condition.

Board games from which the seal or shrink wrap has been removed cannot be returned unless there is a manufacturing defect or damage caused during shipping.

3. Return Address

Returns should be sent to:

Gerbs Board Games
Heidestraat 98
1742 Ternat
Belgium

Returns made without prior notice may be refused.

4. Return Shipping Costs

The customer is responsible for the cost of returning an order, unless:

• • the wrong product was delivered;
  • the product was received damaged or defective;
  • the fault demonstrably lies with Gerbs Board Games.

We recommend that you always send returns via a service that offers tracking. Gerbs Board Games is not responsible for lost returns.

5. Refund

After we receive and inspect the returned products, the purchase amount will be refunded within 14 days at the latest using the same payment method used to place the order.

The refund may be delayed until the goods have actually been received or until proof of shipment has been provided.

6. Damaged or Incorrect Delivery

Did you receive a damaged, defective, or incorrect product?

Please contact us at gerbrand@colombierprojects.be within 48 hours of receipt and include clear photos of:

• the product;
• the packaging;
• any damage.

We will find a suitable solution as soon as possible, such as a replacement, refund, or store credit.

7. Exceptions

The following products are not eligible for return:

• • gift certificates;
  • personalized or custom-made products;
  • board games that have been opened and whose seals have been broken, unless there is a manufacturing defect;
  • products that were damaged by the customer after delivery.